Agent Portal for a Leading African Telecom Provider - MTN
Single Service Portal designed to streamline SIM-related services for users. The portal empowers agents to perform a range of SIM management tasks, while authorized personnel can access enhanced features such as in-store purchases, cash-in/cash-out transactions, and MoMo wallet services.
Year
2024-2025
Client
MTN, Nigeria
Services
Creative UI/UX – Product Design (B2B)
Project
Single Service Portal for Telecom Agents
Business Ask
Design UIs, Enhancing user experience & Design and maintain the Robust Design System of multiple projects across NextGen Program.
Overall Solution
Restyled 500+ screens with unique components using a smart style guide created from scratch. Also, maintaining overall design system, coordinating with onshore design team member to get them update.
My Role
- UX Engagement Activities – Competitor Analysis, Research, Information Architecture & Wireframes.
- UI-Related Work – Designing user interfaces with a focus on usability and aesthetics.
- Design System Management - Building and maintaining a robust design system for consistency and efficiency.
- Collaboration - Working closely with onshore team members to ensure cohesive project progress.
- Stakeholder Engagement - Regularly connecting with stakeholders to align on project goals and updates.
- Daily Communication - Participating in daily stand-ups and communication to address project needs and updates.
Let’s Build Something Great
Open to meaningful collaborations and creative discussions that lead to impactful, user-focused solutions. Let’s connect and explore new possibilities.